Last updated: October 2026
These terms apply to your use of the Keys to Hope Counselling Services website, keystohopecounsellingservices.com. By using the site, you agree to them.
Information only
The information on this website is general and for education only. It is not counselling, therapy, medical advice or a diagnosis, and it doesn't replace care from a qualified professional. Reading this website or contacting us through it does not create a counselling relationship. That begins only when you book and attend a session with one of our practitioners.
In a crisis
This website and our email are not monitored around the clock. If you are in crisis, call the Distress Centre Crisis Line at 1-800-784-2433 or the Suicide Crisis Helpline at 9-8-8. In an emergency, call 911 or go to your nearest emergency department.
Booking and fees
Online booking is provided through Jane App. Our fees and cancellation policy are listed on our Rates & Insurance page and apply to all appointments.
Accuracy
We work to keep this website accurate and up to date, but details such as group dates, fees and practitioner availability can change. Please call us to confirm.
Links to other websites
Our website links to other sites, including Jane App and Learn Heal Thrive. We aren't responsible for their content or how they handle your information.
Our content
The text, photos, artwork and logos on this website belong to Keys to Hope Counselling Services or are used with permission. Please don't copy or reuse them without our written permission.
Limitation of liability
We provide this website as is. To the extent the law allows, Keys to Hope is not responsible for any loss or harm that comes from using the website or relying on its information.
Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada that apply in Alberta.
Changes
We may update these terms from time to time. The date at the top shows when they were last changed.
Contact us
Keys to Hope Counselling Services
550c Allowance Ave SE, Medicine Hat, AB T1A 1G5
Phone: 403-487-1607
